After repairing three joists that had been notched, they were still bouncier than nearby joists that were not cut. Given the claim that this would restore the joist to full strength I had expected there to be no difference, particularly given the cost. I have another three joists that are notched and am debating returning my remaining straps. I tried to call twice to talk to someone, left two messages and haven't heard anything back.
We are sorry to hear that you feel our product did not meet your needs. They are engineered to restore full strength to the joist but not necessarily remove all bounce in the joist. The bounce in the joist may be caused by several other factors and not the notch in the joist. We do offer a product that reduces bouncy floors/joists which runs the entire length of the joist. That product would address both the notch and the bounce in the joist. If you want to provide us with the joist span, szie of joist, joist spaicing, photos of the joists and what is above the joists (i.e. bathroom, kitchen island) we can provide you with a recommendation. If you chose that route, you can return all joist repair kits. If not, you can certainly return your remaining items per our return policy. You can email us your return request to mark@nolanstructuralproducts.com. As far as two messages, we are sorry but we did not receive any calls or voicemails. Feel free to contact us at the above email address. Thank you and have a great day!
Product and support are great. Super friendly and helpful people. Install was relatively simple with proper tools and guidance .
Great product with easy installation!
We’ve used quite a few and will be installing on most of our decks in the future.
Only issue was when reversing we stripped one of the heads when socket slipped off. Would be nice to have a pin you could insert if needed between socket and helical.
This joist repair is, in my opinion, the best on the market. Great structural properties and the largest allowable hole size I could find. Excellent for running plumbing drainage and supply.
I appreciate that they include a drill bit and a Torx impact bit. However, the impact bit is on the low end of quality and I had to get another to finish my install as the one supplied snapped. I would have liked more bits to be included.
Shipping is next day for when you need it, but expensive for when you're able to wait for the product. I ordered twice, so a slower but cheaper shipping option would be appreciated.