These were easy to install and very straight forward. Delivery was quick and on time. I will definitely be ordering through here again when the need arises.
a few went in as expected. Most did not. Switch to auger and found large stones and roots that prevented the helical Piers from getting to full depth
Hi I am Chuck Paterniti Owner of Paterniti Homes LLC. I liked the product for the application that we had on a new construction. We had no problem getting the repair passed through our IRC inspector. Two things I would like to see is the engineering on each product including spans and loads with placement limitations and options for longer plates.
Thank you so much for your 5 star review. We are glad you liked the product and the repair passed inspection. Thank you so much for your business!
Loved the product. Worked as advertised. Removed a star because it was shipped with signature required. Nothing in the shipping info or on UPS indicated that it would require me to be home to receive the package. I'd paid for expedited shipping to get it on time for a job. I managed to track it down but it took 3 hours and 4 phone calls with UPS to get the product after the failed delivery attempt. It would be great to know in advance if the shipper is sending something with a signature required or better yet, a way to opt out of that option.
We are glad you loved the product. We are sorry for the inconvenience of having a signature required. We contacted UPS to provide some insight as to why a signature was required becase we do not ship our products requiring a signature. UPS stated this delivery did not require a signature and a driver would not take it upon themselves to require a signature. UPS did not have any additonal details. Thank you for your review!
After repairing three joists that had been notched, they were still bouncier than nearby joists that were not cut. Given the claim that this would restore the joist to full strength I had expected there to be no difference, particularly given the cost. I have another three joists that are notched and am debating returning my remaining straps. I tried to call twice to talk to someone, left two messages and haven't heard anything back.
We are sorry to hear that you feel our product did not meet your needs. They are engineered to restore full strength to the joist but not necessarily remove all bounce in the joist. The bounce in the joist may be caused by several other factors and not the notch in the joist. We do offer a product that reduces bouncy floors/joists which runs the entire length of the joist. That product would address both the notch and the bounce in the joist. If you want to provide us with the joist span, szie of joist, joist spaicing, photos of the joists and what is above the joists (i.e. bathroom, kitchen island) we can provide you with a recommendation. If you chose that route, you can return all joist repair kits. If not, you can certainly return your remaining items per our return policy. You can email us your return request to mark@nolanstructuralproducts.com. As far as two messages, we are sorry but we did not receive any calls or voicemails. Feel free to contact us at the above email address. Thank you and have a great day!